ITQ Digital offer a flexible, tailored approach to support and aftercare for all projects, and we take pride in the established long-term relationships we have with our clients.

ITQ also specialises in taking on support for customers that have run a project with a local agency or web developer and that are looking for a more all-encompassing support service for in-life management and development of their online business.

Customers choose ITQ Digital because we:

  • Appoint a dedicated Account Manager to all clients.
  • Allow carry over of purchased support time for up to 3 months, to enable long term customer planning.
  • Provide an online 24/7 support request ticket system, with contracted SLA’s to guarantee response times.
  • Offer a variety of fixed term and ad hoc contracts that are scaleable to compliment customer budgets.
  • Allow for a wide spectrum of support requests to be considered under contracted hours, including; troubleshooting, system training, site development, “mini project” work, SEO advice, reporting and much more

We offer the support packages below but can tailor it to fit your exact requirements.

  Bronze Silver Gold
Hours per month 4 8 12
Staging and Production environment* Yes Yes Yes
Bug Fixes Yes Yes Yes
Graphic Changes Yes Yes Yes
Text and code change Yes Yes Yes
Extension Installation Yes Yes Yes
Application of Magento 2 Release Yes Yes Yes
Remote Training Yes Yes Yes
Development and customisation Yes Yes Yes
ADDITIONAL BENEFITS  
Account Manager call bi-monthly monthly twice monthly
Account Manager meeting on-site No once per year twice per year
Business performance dashboards No No Yes

Contact ITQ now for an initial call to discuss your support requirements and pricing